Your regulator account should be yours
Your login, your email, your submit button. Why the regulator account belongs in your name, and what to ask anyone who offers to run it for you.
Almost every registration now runs through an online account with the regulator. You create a profile, fill in the sections, upload your documents and submit. After that, the account is where the regulator talks to you: requests for information, notices of a decision, reminders.
It is tempting to let someone else set it up. They know the forms, you are busy, and it seems like one less thing. But whoever holds that account holds the line between you and the body deciding your career abroad. That should be you.
What the account actually controls
Look at what passes through it.
The application itself. The HCPC asks you to create an account and start a new international application online. CORU asks you to create a profile on its online portal and select the international qualification application type. The Physiotherapy Board of New Zealand takes applications through its own online portal, in an account you create.
Source: hcpc-uk.org · coru.ie · physioboard.org.nz · How to apply via the international application route · Apply for Recognition of International Qualifications · International General Pathway · 2026-10-04
The messages. Queries, requests for verification and decisions arrive through the account or at the email it is registered to. If that email is not yours, you learn about your own application second-hand.
The declarations. Applications carry declarations in your name. The account is where you make them.
What comes next. A registration often leads to a practising certificate, a renewal, or an application to a second country. Each of those starts from the account you already have.
Questions to ask about the account
Whose email and phone number will it use?
The only good answer is yours. If you are told the account needs to sit under someone else’s address “for convenience”, ask whose convenience.
Who will hold the login?
You should. If the person helping you needs to see something, you can show them, or share what the regulator sent, without handing over your password.
Who presses submit?
Ask this directly. The application is your declaration to the regulator. It is reasonable to expect that you submit it, on pages you have seen.
Who sends replies to the regulator?
Drafting a reply is skilled work, and it is fair to have help with it. Sending it is a different matter. The reply should leave from your account, after you have read it.
What happens to the account if we stop working together?
If the account is already yours, nothing happens. If it is not, ask how it will be handed back, and what you will be able to see of its history.
Signs the account is not really yours
- It was opened before you were asked. Ask whose details were used.
- You do not have the password. Ask for it, and change it.
- Regulator emails do not reach you. Check which address the account uses.
- You are told not to contact the regulator yourself. You are the applicant. You may always write to your regulator.
- Replies are sent without your seeing them. Ask to read every reply before it goes.
Each of these can be fixed, and the fix is simple: the account in your name, the login in your hands.
What a fair arrangement looks like
A fair arrangement divides the work clearly. You own the account, submit the application, pay the regulator and send each reply. The person helping you prepares every page, tells you what each letter must say, and drafts each answer against the regulator’s question. You can see their work before it leaves your hands, and nothing reaches the regulator that you have not seen.
That division does not make the help less valuable. It makes the help visible.
It also protects you later. Registration is rarely the last time you deal with a regulator. There are renewals, practising certificates, changes of address and, for some professions, an application to a second country that asks about the first. If the account has always been yours, its history is complete and in your hands. You will never need to ask someone else what you told your own regulator.
How the account works with us
With us, the account is yours from the first screen. You set it up, you pay the regulator from it, and you press submit. Our work is the pages that go in, each one prepared to the regulator’s list and sequence.
Any letter from the regulator lands with you first. Forward it into the Credentis Global portal and we write the reply to match what was asked, word for word; then it leaves from your login, not ours. The query stays open on your file until it is answered, so you can see what is outstanding at a glance.
The portal itself shows the file at every stage: fit check, documents, filed, queries and decision, with what you do and what we do at each one. Your documents sit in their own slots and folders, reviewed page by page. Nothing about your application lives only in our inbox.
Keep your account in your hands
- Create the regulator account yourself, with your own email
- Keep the password, and change it if anyone else has had it
- Read every page before you submit
- Read every reply before it is sent, and send it yourself
- Keep copies of every message the regulator sends you
To find out which regulator’s account you will need, choose your profession and country in the Route Finder below.
What we do
How Credentis Global helps
You trained. We file. The regulator decides. Here is what that means for your file.
Your fit, read before anything is filed
we read your degree, transcripts and experience against the regulator’s published standard first, so you know where the file is strong and where it needs evidence.
Every document, in the order the regulator reads it
Each item is checked against the regulator’s own list: names matched to your passport, hours in writing, copies certified by the person the list names.
One portal, and a person who answers
Upload your documents, see every stage of the file and message us in one place. The person who replies is the specialist preparing your file.
We prepare and file. The regulator decides.
Your application goes in from your own regulator account with every page prepared, and every query is drafted against the regulator’s exact question.
One specialist owns your file
The specialist who reads your documents builds the file and answers the regulator’s queries. You always know who has it, and you pay the regulator directly.
