Seeing exactly what was sent to your regulator
If you cannot see what was filed in your name, you cannot answer for it. What to ask, and what a filing you can see page by page looks like.
An application to a regulator is made in your name. You sign the declaration, the regulator writes to you, and any question it raises is a question about you. Yet some professionals reach the decision stage without ever having seen the file that was submitted for them.
That matters most when something goes wrong. A query arrives about “the third page of your course information”, and you have no idea what was on it. You cannot explain a document you have never read.
This post sets out what to ask about the filing itself, and what you should be able to see before, during and after it.
Why you need to see the file
Three reasons, and each is practical.
You are responsible for it. The declarations a regulator asks you to sign are yours. If a date is wrong or a letter overstates your duties, it is your application that carries it.
Queries are answered from it. A regulator’s question refers to what it received. To answer well, you need the same pages in front of you, in the same order.
Your next application builds on it. Registration in one country is often the start, not the end. The same degree, transcripts and letters will be read again elsewhere, and knowing exactly what you sent the first time saves you from contradicting it the second time.
Questions to ask about the filing
Will I see every page before it goes?
Not a summary, not a checklist with ticks, but the pages themselves. Ask whether you will review the complete file before it is submitted, in the order the regulator will read it.
A good answer is simply yes, with a description of how: “You will see each document as it is approved, and the full set before anything is filed.”
Whose account is it filed from?
Regulators such as the HCPC and CORU take applications through an online account that the applicant creates. Ask whose name and email the account is in. If it is yours, the submission and every message after it sit where you can see them. If it is not, ask how you will see what was sent, and when.
Can I keep a copy of exactly what was submitted?
Ask for the final set in the form the regulator received it. Not the drafts, not your original scans: the filed version.
Red flags around the filing
- “You don’t need to see it, we’ll handle everything”. You are signing the declaration. You need to see what it covers.
- The account is opened in someone else’s name or email. Ask why, and what happens to it later.
- You learn the file was submitted only after the fact. Ask what was in it, then ask why you were not shown first.
- Documents were “adjusted” without your knowledge. Any change to what a document says about you should be visible to you and agreed by you.
- Copies are promised “later”. Ask for them now. A filing you cannot see does not get easier to retrieve.
None of these is proof of bad intent. Each is a gap between you and an application in your own name, and you are entitled to close it.
What a visible filing looks like
A visible filing has a trail you can follow without asking anyone. You can see each document that went in, the version that was accepted, and when. You can see whether a page was sent back for a fix, and why. You can see the stage the file is at, and whether it is waiting on you, on the person helping you, or on the regulator.
It also has a clear moment of submission, and you are part of it. The best arrangement is the simplest: you press submit yourself, from your own regulator account, on pages that were prepared with you.
How the filing works with us
In the way we work, your application is filed in your own regulator account. You submit it, and you pay the regulator directly. Our part is to prepare every page you upload, in the regulator’s order and to its published list, so that when you submit, you have already seen everything that goes in.
Before that point, each document passes through the Credentis Global portal. It sits in its own slot, in a folder you can open at any time. We review it page by page. If a page needs to be redone, you are told which page and the reason, and the replacement goes into the same slot. Once a document is approved, you can see that it is approved.
After submission, the file moves on to queries and then the decision. When the regulator writes, its message comes to you, because the account is yours. You share it with us in the portal, we draft the reply against the regulator’s exact question, and you send it from your account. At no stage is there a version of your application that you have not seen.
Before your file is submitted
- Ask to see every page, in the regulator’s order, before submission
- Make sure the regulator account is in your name and email
- Read each declaration before you sign it
- Keep your own copy of the final, filed set
- Ask how any later reply to the regulator will reach you before it is sent
If you are still working out which regulator your file goes to, choose your profession and country in the Route Finder below.
What we do
How Credentis Global helps
You trained. We file. The regulator decides. Here is what that means for your file.
Your fit, read before anything is filed
we read your degree, transcripts and experience against the regulator’s published standard first, so you know where the file is strong and where it needs evidence.
Every document, in the order the regulator reads it
Each item is checked against the regulator’s own list: names matched to your passport, hours in writing, copies certified by the person the list names.
One portal, and a person who answers
Upload your documents, see every stage of the file and message us in one place. The person who replies is the specialist preparing your file.
We prepare and file. The regulator decides.
Your application goes in from your own regulator account with every page prepared, and every query is drafted against the regulator’s exact question.
One specialist owns your file
The specialist who reads your documents builds the file and answers the regulator’s queries. You always know who has it, and you pay the regulator directly.
